![]() MY EXPERIENCE TODAY 03/06/21 THEY JUST RUBBED ME THE WRONG WAY, THEY HAVE THERE LITTLE SET UP FOR SAMPLES, THE (1st SIGN) LONG AS I'VE BEEN GOING THERE NO ONE HAS EVER ASKED ME WOULD YOU LIKE TO TRY SAMPLE OF SOME OF OUR WINE OR LIQUOR, WHICH I WOULD'VE SAID POLIETLY NO THANK YOU, (2nd SIGN) THIS IS THE ONLY LIQUOR STORE THAT I'VE BEEN TO THAT HAS ITS COGNAC HENNESSY AND COUVOISIER LOCKED UP, I ASKED ONE GUY HE DIDN'T HAVE A KEY, I HAD TO WAIT 10 MINUTES FOR ONE OF THEIR OTHER WORKERS THAT HAS THE KEY TO FINISH TALKING TO A CUSTOMER ABOUT WHAT EVER. It is finger pointing extraordinaire! Ugh! Total Wine does not care about customers at all. Which means they NEVER CONTACT me even if I go there multiple times while my product is there! Every time something like this happens they point the finger at Concierge Sales who then refuses to help and they then blame the local store. You must go to a special website-why would you go there vs your total wine account? I have no relationship with the local store. You local store account NEVER shows the order. The usual is a one time email out of-the-blue which can easily end up in spam, and then they take the product! So if by chance, their roto-mail ends up in spam, you are hosed and the local store is delighted. They never give you an expected arrival date either. Anyway, they don't always notify me when the product arrives. It is interesting that sometimes I am NOT told when something comes in and then the order is cancelled with Total Wine saying, "Oh well, your problem." I am thinking perhaps employees want the product or maybe Total Wine over sold the product. I have ordered whiskey multiple times and wine several times from this site. When you are in an area with limited selection, this place is A-Ok.Īnd here is my one gripe: if you are this wine mega store, ostensibly pulling down gazillions during a booze-soaked pandemic, WHY THE ACTUAL HECK CAN'T YOU OFFER A MIXED CASE DISCOUNT?!? Seriously, if every small bottle shop that's just barely making margins to pay rent can offer this, why cant Total Wine offer this (the response I got was "it has to be by the same maker". Tower Vodka is their label and is a close match with Tito's with a great reduction in price. In the states where they can also sell booze, they actually do a great job with knock-off off-brand items, (e.g. I'd say the majority of the audience served by literally every total wine store is ranging from Franzia to some interesting, (yet not interesting enough to be compelling), old word finds. There is never going to be one store that satisfies everyone with every interest. ![]()
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